WELCOME TO THE NIGHTLINK CALLER SURVEY

With increased funding cuts for health services, there is now more pressure than ever on charitable services such as Nightlink, to evidence their effectiveness.


With that in mind we have built this anonymous survey. Hopefully your feedback will help us to continue to offer a quality service and attract funding to do so.


ABOUT ACCESSING NIGHTLINK

How did you first find out about Nightlink?


When did you first call Nightlink (approximately)?


On average, how often do you call Nightlink?


How do you find getting through? (On average)
VERY EASY
EASY
AVERAGE
DIFFICULT

If Nightlink is unavailable what do you do instead?


Do the opening times match your needs?
YES
NO
MOSTLY


REASONS FOR CALLING

For what sort of reasons might you call Nightlink?


What do you get from calling Nightlink?


Would you call Nightlink if you were in Crisis?
YES
NO
MAYBE

What other helplines do you use? (If any)


What other professional support do you have available to you?


When in emotional distress who would you contact 1st?

When in emotional distress who would you contact next?

SATISFACTION

Would you change anything about the Nightlink service?
YES
NO

If YES - What would you change?


How would you rate the Nightlink service overall?   


What qualities would you want a Nightlink listener to have?


Would you recommend Nightlink to someone else?
YES
NO

If No - Why ?

If Yes - Why ?



Caller Background

Are you - male/female/other?


What age group are you?   

How would you describe your ethnic origin?


What is your first language?


Are you registered disabled?
YES
NO

Have you been given a mental health diagnosis?
YES
NO

If yes, what?