SANCTUARY
Oakleigh House offers people time limited,time out, in a safe and supported homely environment. This support has proved to be an effective way of keeping people out of crisis. To stay at Oakleigh House all guests need to have a Care Co-ordinator from the Community Mental Health Team. The Care Co-ordinator will make all the necessary arrangements regarding your stay including transport if needed. There is no cost to stay here. Oakleigh House can support up to five guests at a time. Guests can stay for up to two weeks, twice in any one year. Each guest has their own room with TV,CD player and tea/coffee making facilities. A range of optional activities are available including art/crafts and complimentary therapies.
Guests can have daily individual time with any of the house workers. Oakleigh House encourages guests to retain control of day to day decisions and each guest decides how much or how little they want from their stay. Guests are responsible for their own meals and must keep the needs of other guests in mind. Oakleigh House is unique in Cornwall as it is the only crisis prevention project that has been designed by service users. On average 240 guests are supported each year and regular guest feed-back ensures that Oakleigh House continues to provide the right experience for the people who need it.
NIGHTLINK
Nightlink is Cornwall's free-phone listening service for anyone who is experiencing or has experienced emotional distress. Nightlink is also available for people supporting those in emotional distress and anyone who feels they would like to discuss their difficulties in confidence.
Established since 1998, Nightlink has 5 paid staff and over 20 volunteers. The helpline was one of the first to be accredited to the MHHP's (Mental Health Helpline Partnership) nationally recognised Quality Standard Award. Nightlink was developed following direct consultation with service users.
Nightlink receives around 8000 calls per year. The quality of the service is constantly monitored by listener supervision, training and by our Caller Survey. The Caller Survey allows service users to anonymously feedback their experience of using the helpline and to make suggestions for improvements.
Nightlink is available on Freephone 0808 8000306 from 5pm to midnight every night.
N.E.S.T. Nightlink Emotional Support Texting
Commencing in May 2010, NEST is Nightlink's brand new text service.
NEST offers similar emotional support to the helpline but by Text.
This allows people who are perhaps a little nervous of calling the helpline to make first contact.
It is hoped that in time they may utilise the helpline but there is no obligation to do so.
The text service is also open daily 5pm - midnight on 07717 989021