GDPR Compliance & Privacy Policy

Reviewed 24 September 2020

Re-Gain (Cornwall) CIC take your privacy very seriously and this policy contains important information about:-

i) Who we are
ii) How and why we collect, store, use and share personal information
iii) Your rights in relation to your personal information
iv) How to contact us or supervisory authorities in the event of a complaint

Who we are

Re-Gain (Cornwall) CIC ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union as well as the United Kingdom. We are responsible as a 'data controller' of personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:-
Name, Address, DOB and any other information required in order for you to access one of our services.

An example of when we collect this information includes:-
During the referral process to access our services

b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you: shall consent on their behalf to the processing of their personal data; shall receive any data protection notices on their behalf;

How we use your personal information

We collect information from individuals to enable access to our services.

Who your information may be shared with

We may share your information with:-

i) Law enforcement agencies in connection with any investigation to help prevent unlawful activity.
ii) Childrens Services / Adult Social Care in the event of a child protection / safeguarding issue.
iii) Medical Professionals if there is a serious risk to self or others.

We will not share your personal information with any other 3rd parties.

How long your personal information will be kept

We will hold your personal information for up to 10 years. These periods are no longer than necessary in each case.

Reasons we collect and use your personal information

To allow safe access to our services, this is the same for all service users.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisational measures to keep your information secure. These measures may include the following examples:-
Only selected employees can access the personal data & it is stored in a secure manner.

We also have procedures in place to deal with any suspected data security breach.
We will notify you and any applicable regulator, of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure. For this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

i) fair processing of information and transparency over how we use your use personal information
ii) access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
iii) require us to correct any mistakes in your information which we hold
iv) require the erasure of personal information concerning you in certain situations
v) receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
vi) object at any time to processing of personal information concerning you for direct marketing
vii) object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
viii) object in certain other situations to our continued processing of your personal information
ix) otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations at-

If you would like to exercise any of these rights please:

i) email, call or write to us ii) let us have enough information to identify you iii) let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
iv)let us know the information to which your request relates

Do you need extra help?

If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 23/09/2020 and last updated on 24/09/2020. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by: a notice on the Website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail -

post - Re-Gain (Cornwall) CIC, Oakleigh House,
Menheniot, Nr. Liskeard, Cornwall.PL14 3QZ.

or telephone: 01579 346663

Calls answered, Monday - Friday 10am-4pm.
We may record calls for quality and training purposes.
Our data protection officer is Annette Mayers.

Re-Gain Policies

  • Child Protection Policy
  • Compliments and Complaints Policy
  • Confidentiality Policy
  • Diversity and Ethical Practice Policy
  • Safeguarding Vulnerable Adults Polciy
  • Volunteer Policy